Lesson 2 Business

Business English 2

Business Letters.

Have a look at the structure of a typical Business Letter.


What you should know about business letters.
Layout and Structure.

Lesson 2 Grammar : Punctuation

Lesson 2 Idiomatic: Idiomatic Expressions 2

Use browser Return Arrow to come back
to this section after selecting Grammar
or Idiomatic link.

HOMEWORK:
1. Write a letter and complain about that TV.
2. Do the lesson Grammar Section and do the Multiple Choice exercises.
3. Learn the Idiomatic Expressions and do the Multiple Choice exercises.

Business Letter Outline

12 Rose Avenue  

2015 Westbrook
johnjo@gmx.de 
                                                                                                                              November 21, 2022 
 
Mr. Jones 
12 Hillside Avenue 
9890 London 
 
Re Your Application dated October 25, 2022 
 
Dear Sir / Madam, 
OR if name has been given:
Dear Mr. Jones, Dear Ms. Jones, (Ms can be Miss or Mrs)
OR very formal:
Sir / Madam, 
With reference to …………………. 
 
Business letters usually have 3 paragraphs:
1. more information about the reference, that is what the letter is about;
2. detailed information about any action already taken, 
3. what do you want. 
 
SOME phrases about an application for a job
We regret to inform you that… 
We are pleased to inform you that 
We would like to invite you to an interview on… at…. 
Please let us know if that date suits you. 
Your expenses will be refunded at the rate of …. 
We have booked accommodation for you at….. 
We wish you well on your way ahead. 
x______________________________x
 
Yours sincerely 
Name…………………….. 
Director Human Resources 
 
PS Attached please find….. 
 
========Note!=========
 
Address at the top and the date. 
Person or company name on top left. 
Re : what this letter is about 
The person it is addressed to: DO NOT USE Dear Sir or Madam !!! Use a slash /. 
Note the letter ending. 
Remember the use of PS. 
Use SHORT sentences. 
Use paragraphs. 
Be to the point. 
Be polite. 
Do NOT use abbreviations such as don’t, can’t etc. 
Use WHITE spaces between paragraphs – don’t cram everything together 
 
I always with a capital letter. 
 

N/A

About
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

A couple sits in the lounge and argues about who has to write a letter to complain about a broken TV.

Slide 1
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

Peter and Heidi sit in the lounge. Both look bored and look at the switched-off TV.

PETER:

PETER:

PETER:

Have you written that letter?

HEIDI:

HEIDI:

HEIDI:

What letter?

Slide 2
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

The one about our TV!

HEIDI:

HEIDI:

HEIDI:

No, not yet.

Slide 3
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

If you don't do it now, you can just as well leave it.
It'll be too late.

HEIDI:

HEIDI:

HEIDI:

I know. But I just don't have the time.
Can't you do it?

Slide 4
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Why must I do everything?
You bought that piece of junk.
I told you not to buy it over the internet.

HEIDI:

HEIDI:

HEIDI:

But it was such a bargain.
At the local shop it would have cost twice as much.

Slide 5
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Yes, you and your bargains.
It drives me crazy.
And I always have to sort out the......

HEIDI:

HEIDI:

HEIDI:

Ok! Ok. I'll write that letter.
Can you get the invoice for me?

Slide 6
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Invoice? You had it!
Don't tell me you lost it again.

HEIDI:

HEIDI:

HEIDI:

It must be somewhere in that pile on the desk.

Slide 7
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

You find it.
I'm going to watch football now.

HEIDI:

HEIDI:

HEIDI:

Hahaha. And how are you going to do that without a TV?

Slide 8
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Damn it!
Oh no, not that as well.

HEIDI:

HEIDI:

HEIDI:

You never help me with anything.

Slide 9
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Yeah yeah! And who phoned that shop and spoke to that guy about the TV?

HEIDI:

HEIDI:

HEIDI:

You see, he'll remember you. Those guys only do something if men contact them.

Slide 10
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

But Peter remains firm.

PETER:

PETER:

PETER:

Don't give me that crap..
Passing the buck are you!
Not this time.
You sort it out.

HEIDI:

HEIDI:

HEIDI:

Well, I guess I have to do it then.

Slide 11
Who writes that letter?
Homework

Write a letter and complain about that TV.
State that-
1. you bought it on the internet and where;
2. what you already did to solve the problem;
3. what you want from them.


About
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

A couple sits in the lounge and argues about who has to write a letter to complain about a broken TV.

Slide 1
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

Peter and Heidi sit in the lounge. Both look bored and look at the switched-off TV.

PETER:

PETER:

PETER:

Have you written that letter?

HEIDI:

HEIDI:

HEIDI:

What letter?

Slide 2
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

The one about our TV!

HEIDI:

HEIDI:

HEIDI:

No, not yet.

Slide 3
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

If you don't do it now, you can just as well leave it.
It'll be too late.

HEIDI:

HEIDI:

HEIDI:

I know. But I just don't have the time.
Can't you do it?

Slide 4
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Why must I do everything?
You bought that piece of junk.
I told you not to buy it over the internet.

HEIDI:

HEIDI:

HEIDI:

But it was such a bargain.
At the local shop it would have cost twice as much.

Slide 5
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Yes, you and your bargains.
It drives me crazy.
And I always have to sort out the......

HEIDI:

HEIDI:

HEIDI:

Ok! Ok. I'll write that letter.
Can you get the invoice for me?

Slide 6
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Invoice? You had it!
Don't tell me you lost it again.

HEIDI:

HEIDI:

HEIDI:

It must be somewhere in that pile on the desk.

Slide 7
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

You find it.
I'm going to watch football now.

HEIDI:

HEIDI:

HEIDI:

Hahaha. And how are you going to do that without a TV?

Slide 8
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Damn it!
Oh no, not that as well.

HEIDI:

HEIDI:

HEIDI:

You never help me with anything.

Slide 9
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

....

PETER:

PETER:

PETER:

Yeah yeah! And who phoned that shop and spoke to that guy about the TV?

HEIDI:

HEIDI:

HEIDI:

You see, he'll remember you. Those guys only do something if men contact them.

Slide 10
Who writes that letter?

ABOUT:

ABOUT:

ABOUT:

But Peter remains firm.

PETER:

PETER:

PETER:

Don't give me that crap..
Passing the buck are you!
Not this time.
You sort it out.

HEIDI:

HEIDI:

HEIDI:

Well, I guess I have to do it then.

Slide 11
Who writes that letter?
Homework

Write a letter and complain about that TV.
State that-
1. you bought it on the internet and where;
2. what you already did to solve the problem;
3. what you want from them.

Have-you-written-that-letterDownload
Vocab_Have-you-written-that-letterDownload
vocabulary_Business-LettersDownload
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