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Lesson 6 Business

Business English

Travelling: Documents & Bookings

Where do you want to go to?



Lesson 6 Grammar : Reflexive Ponouns


Lesson 6 Idiomatic: Idiomatic Expressions 6

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Use the Browser Return Arrow to come back to this page after selecting Grammar or Idiomatic Expressions.


HOMEWORK:
1. Write a letter and submit it.
Details on the last page of your dialogue.


2. Grammar Section : do the Multiple Choice exercises.
3. Idiomatic Expressions : do the Multiple Choice exercises.

 Outline

12 Rose Avenue  

 
 

N/A

About
Trip to London

ABOUT:

ABOUT:

ABOUT:

Business Trip to London.
Everything went wrong.

Slide 1
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

Mister Berry instructs his secretary to do some bookings for him at the local travel agency.

BERRY

BERRY

BERRY

I would like you to make some bookings for me at the local travel agency, as usual Quickfly.
I've made a list. Please do it straight away.

PRITCHARD

PRITCHARD

PRITCHARD

She takes the list and leaves.
I'll do that.

Slide 2
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

Miss Pritchard phones the travel agency Quickfly as soon as she is back in her office.
Rrrring

GANNON

GANNON

GANNON

Quickfly, good morning.
Gannon speaking.

PRITCHARD

PRITCHARD

PRITCHARD

Good morning.
Pritchard here from Mylady Clothing.
I would like to make a booking for our manager mister Berry.

Slide 3
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Hi miss Pritchard.
Good to hear from you again.
So it's for mister Berry.
Please let me have the details.

PRITCHARD

PRITCHARD

PRITCHARD

Mister Berry would like to fly to London on July 8 and return on July 13. - late afternoon.

Slide 4
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Right, got that.
Let me take down all the details then I can check and come back to you.

PRITCHARD

PRITCHARD

PRITCHARD

Ok, fine. He wants:
a non-smoking quiet hotel room with WiFi, vegetarian food on the flight and in the hotel.

Slide 5
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Ok. Got it.

PRITCHARD

PRITCHARD

PRITCHARD

Then a Mercedes with a chauffeur to pick him up at the airport and to be available to take him to the customers.

Slide 6
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Yes.

PRITCHARD

PRITCHARD

PRITCHARD

Finally, he wants to take his dog along and wants to pay with his Mastercard

Slide 7
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Mastercard no problem, but hm, his dog?
I don't think that is possible, but I will check.
I'll phone you back as soon as I have all the details.
Bye.

PRITCHARD

PRITCHARD

PRITCHARD

She sighs
Hope it's fine with taking that dog along.
I don't want to dog-sit again.
Till later then.
Bye.

Slide 8
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

Miss Pritchard makes herself some coffee when the phone rings.

PRITCHARD

PRITCHARD

PRITCHARD

Mylady Clothing.
Good morning!

GANNON

GANNON

GANNON

Hi miss Pritchard. Gannon speaking.

Slide 9
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

PRITCHARD

PRITCHARD

PRITCHARD

That was fast!

GANNON

GANNON

GANNON

Everything sorted out, except for the dog and business class.
Dogs need a six month quarantine, sorry.
And business class is fully booked.

Slide10
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

PRITCHARD

PRITCHARD

PRITCHARD

Sigh
So I'll have to look after Fifi again.
What else can you offer me?
The boss doesn't like economy class.

GANNON

GANNON

GANNON

I have provisionally booked first class.
Will that do?

Slide11
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

PRITCHARD

PRITCHARD

PRITCHARD

That's fine.
Thank you!

GANNON

GANNON

GANNON

You can pick up the ticket at our counter at the airport.
Check-in is at 5pm. The flight leaves at 6pm.

Slide12
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

PRITCHARD

PRITCHARD

PRITCHARD

Thank you.
I'll tell my boss.
Please email me the itinerary
Bye!

GANNON

GANNON

GANNON

I'll do that!
Bye.

Slide13
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

Everything seems fine.
Miss Pritchard takes her boss to the airport and looks after Fifi.

PRITCHARD

PRITCHARD

PRITCHARD

.

GANNON

GANNON

GANNON

.

Slide14
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

It is July 18.
Mister Berry is back at the office and he is really grumpy.

BERRY

BERRY

BERRY

What a horrible trip.
Everything went wrong.

PRITCHARD

PRITCHARD

PRITCHARD

Oh Oh!

Slide15
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

He tosses a piece of paper on miss Pritchards desk.

BERRY

BERRY

BERRY

Quickfly really made a mess of it.
Never again.
Here, I've made a list of my complaints.

PRITCHARD

PRITCHARD

PRITCHARD

She takes the list and looks at it.
Ok. And....

Slide16
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

BERRY

BERRY

BERRY

You made those bookings!
Sort it out!
He rushes out of the office.

PRITCHARD

PRITCHARD

PRITCHARD

She picks up the phone and calls Quickfly.
Ok.

Slide17
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

Miss Gannon answers the phone and has to listen to the endless complaints:

GANNON

GANNON

GANNON

Quickfly....

PRITCHARD

PRITCHARD

PRITCHARD

My boss was so cross!
Everything went wrong and he blames you for it!
Firstly he had to sit in economy class as some VIP got his first class seat.
She rattles off the list of complaints.

Slide18
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

Miss Gannon listens patiently and takes down the details of the complaint.

GANNON

GANNON

GANNON

Yes.....

PRITCHARD

PRITCHARD

PRITCHARD

Then there was no Mercedes and he had to take a taxi.
The hotel was a disaster. A non-smoking room ok, but the smokers corner was right beneath his window.

Slide19
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Yes.....

PRITCHARD

PRITCHARD

PRITCHARD

And there was a party going on all night and he could not sleep.
The Mercedes was still not there and he came late for his meeting.

Slide20
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Sigh
Yes.....

PRITCHARD

PRITCHARD

PRITCHARD

For breakfast bacon and eggs - he wanted vegetarian.
And to top it all, they charged him 50 Euro for using his Mastercard.

Slide21
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

Sighs very upset
Yes.....

PRITCHARD

PRITCHARD

PRITCHARD

And the last straw was when the manager called him a stupid German when he complained.
We are not used to getting such poor service from you.

Slide22
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

But that is terrible.
We booked the best hotel, got the best car rental......

PRITCHARD

PRITCHARD

PRITCHARD

I'm afraid that will be the last order from us.

Slide23
Business Trip to London.

ABOUT:

ABOUT:

ABOUT:

.

GANNON

GANNON

GANNON

I am really so sorry.
I will investigate what went wrong and contact you then.
Please tell mister Berry that I really want to apologise for this.

PRITCHARD

PRITCHARD

PRITCHARD

I'll do that.
Bye.

Slide 24
Business Trip to London
Oral Discussion

Write a letter and apologise to mister Berry for the poor service and all the problems caused.
Tell him what steps you have taken to ensure that this never happens again.

Cover in the letter all the complaints he complained about.

There are no questions

Wrong shortcode initialized

General Question

Hallo

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