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Lesson 11 Business

Business English

Problem Solving

How would you solve problems?



Lesson Grammar : DO Revision


Lesson Idiomatic: Do Revision

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Use the Browser Return Arrow to come back to this page after selecting Grammar or Idiomatic Expressions.


HOMEWORK:
1. Select ONE of the topics and state how you would solve that problem. Explain in detail.


2. Grammar Section : do the Multiple Choice exercises.
3. Idiomatic Expressions : do the Multiple Choice exercises.

 

Situations – Problem Solving
 
1. You receive a traffic ticket via mail for speeding. The person on the photo in your car is not you and you do not know who this is.
2. Your boss fires you without giving any reasons.
3. You are stopped by the traffic police and you don’t have your drivers’ license with you.
4. An angry customer wants to hit you.
5. You have a terrible headache but your boss insists that you attend the urgent meeting
6. Your boss wants you to apologise to a customer but you feel that you have done nothing wrong.
7. You receive a phone bill for 6000 Euro and they want you to pay immediately.
This is your main business line and if they cut the service you cannot do business.
8. Your car has a flat tire and you forgot the spare wheel.
9. Your car does not want to start and it seems that your battery is flat.
10. You misplaced your train ticket and the conductor is checking tickets.
11. Someone has placed drugs in you luggage and customs wants to arrest you.
12. A fellow employee accuses you of having stolen his / her ideas and presented them as your own.
13. You slip on a banana peel at the office and break your arm.
14. Your boss’s dog bit you. He / She says that it was your own fault since you teased the dog.
15. Your computer is bombed with spam and freezes.
 
 

N/A

About
Problem Solving

ABOUT:

ABOUT:

ABOUT:

Whatever you do has repercussions.
The one leads to the next.

Slide 1
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

The phone rings at the company.

MAYER

MAYER

MAYER

Johnson and Johnson.
Good morning.
Can I help you?

SMITH

SMITH

SMITH

Good morning.
I would like to speak to mister Jones.

Slide 2
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

.

MAYER

MAYER

MAYER

Who is calling?

SMITH

SMITH

SMITH

Smith speaking.

Slide 3
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

.

MAYER

MAYER

MAYER

Just hold on mister Smith.
I'll check if mister Jones is in.

SMITH

SMITH

SMITH

Thank-you.

Slide 4
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

Ring Ring

JONES

JONES

JONES

Jones!

MAYER

MAYER

MAYER

Good morning mister Jones.
Mister Smith is holding on for you on line one.

Slide 5
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

Ring Ring

JONES

JONES

JONES

Mister Smith?
Oh no, not him again.
What does he want?

MAYER

MAYER

MAYER

He didn't say.
Must I put him through?

Slide 6
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

The secretary switches back to mister Smith.

JONES

JONES

JONES

No! Definitely not.
Tell him I'm in a meeting.

MAYER

MAYER

MAYER

I'll do so.
Hello, mister Smith.
I'm sorry but mister Jones is in a meeting.

Slide 7
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

.

SMITH

SMITH

SMITH

Not again!
What's going on with your company?
Nobody is available!

MAYER

MAYER

MAYER

I'm sorry.
Can I perhaps take a message?
Then he can call you back.

Slide 8
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

.

SMITH

SMITH

SMITH

Call me back? Hmpf!
He never does!
But ok, give him my message.

MAYER

MAYER

MAYER

Ok!
Your name is Smith.
And your phone number?

Slide 9
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

The secretary takes the details.

SMITH

SMITH

SMITH

Seven eight nine seven six two.
And the dialling code is zero three five four.

MAYER

MAYER

MAYER

Ok. I repeat the numbers:
Seven eight nine seven six two.
And the dialling code zero three five four. Is that correct?

Slide 10
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

.

SMITH

SMITH

SMITH

That's right!

MAYER

MAYER

MAYER

And what is it about?

Slide 11
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

.

SMITH

SMITH

SMITH

It is about that stupid dog of his.
It is barking and barking and barking.

MAYER

MAYER

MAYER

Oh, I see.
This is a private matter.

Slide 12
Complaints : Problem Solving

ABOUT:

ABOUT:

ABOUT:

.

SMITH

SMITH

SMITH

I don't care what you call it. It drives me crazy.
Tell him if this does not stop I'll call the SPCA.

MAYER

MAYER

MAYER

I'll do that.
Thank-you for calling.
Goodbye mister Smith.

Slide 13
Problem Solving
Oral Discussion

How would you solve that problem?

There are no questions

Wrong shortcode initialized


Wrong shortcode initialized

sowieso zu spät

too late anyway

die Angelegenheit untersuchen

investigate the matter

sicher zu stellen dass

to ensure that

ich kann nichts tun

I can do nothing

persönlich gehen

go in person

ich befürchte nicht

I am afraid not

lass mich nachschauen

let me have a look

per Einschreiben

by registered mail

Anzeige in der Zeitung

advertisement in the paper

er erklärte dass

he explained that%%%he stated that

er warf sie weg

he dumped them

nicht glücklich sein über

not happy about

die Bewerbung

the application

vorsätzlich

deliberately

Hallo

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